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Refund Policy

Refund Policy


Refund Policy for Appointment Bookings


General Policy:

Our refund policy applies to all appointment bookings made through our website. We value your decision to choose our services and understand that sometimes plans change.

Cancellation by Client:

If you need to cancel your appointment, please do so at least 24 hours before the scheduled time to be eligible for a refund.

Cancellations made less than 24 hours before the appointment will not be eligible for a refund due to the time reserved and potential lost opportunities for other clients.


If you wish to reschedule your appointment, you may do so without any additional charge, provided the request is made at least 6 hours before the scheduled appointment.

Rescheduling requests made less than 6 hours before the appointment may incur a 30% rescheduling fee.


Failure to show up for your scheduled appointment without prior notice will result in no refund.

Cancellation by Us:

In the rare event that we must cancel your appointment due to unforeseen circumstances or the unavailability of a MARA agent, you will be offered the option to reschedule or receive a full refund.

Urgent Appointments:

The fee for urgent appointments is non-refundable, as it requires our MARA agent to prioritize and potentially rearrange their existing commitments.

Refund Process:

Eligible refunds will be processed to the original method of payment within 5 business days of the cancellation confirmation.

Please note that processing times may vary depending on your bank or payment service provider.


Any exceptions to this policy will be at the discretion of Auzworld Migration management and will be considered on a case-by-case basis.

Contact Information:

For any queries or assistance with cancellations and refunds, please contact us at admin@auzworld.com.au


Auzworld Migration reserves the right to modify this refund policy at any time without prior notice.