Refund Policy for Appointment Bookings
General Policy:
Our refund policy applies to all appointment bookings made through our website. We value your decision to choose our services and understand that sometimes plans change.
Cancellation by Client:
If you need to cancel your appointment, please do so at least 24 hours before the scheduled time to be eligible for a refund.
Cancellations made less than 24 hours before the appointment will not be eligible for a refund due to the time reserved and potential lost opportunities for other clients.
Rescheduling:
If you wish to reschedule your appointment, you may do so without any additional charge, provided the request is made at least 6 hours before the scheduled appointment.
Rescheduling requests made less than 6 hours before the appointment may incur a 30% rescheduling fee.
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No-Shows:
Failure to show up for your scheduled appointment without prior notice will result in no refund.
Cancellation by Us:
In the rare event that we must cancel your appointment due to unforeseen circumstances or the unavailability of a MARA agent, you will be offered the option to reschedule or receive a full refund.
Urgent Appointments:
The fee for urgent appointments is non-refundable, as it requires our MARA agent to prioritize and potentially rearrange their existing commitments.
Refund Process:
Eligible refunds will be processed to the original method of payment within 5 business days of the cancellation confirmation.
Please note that processing times may vary depending on your bank or payment service provider.
Exceptions:
Any exceptions to this policy will be at the discretion of Auzworld Migration management and will be considered on a case-by-case basis.
Contact Information:
For any queries or assistance with cancellations and refunds, please contact us at admin@auzworld.com.au
Auzworld Migration reserves the right to modify this refund policy at any time without prior notice.
